Frequently Asked Questions

Everything you need to know about OneOS

About the Platform

What is OneOS?

OneOS is a unified MOOC and LMS backend infrastructure designed for modern education. It powers learning across BMCC, DHL, CSGA, and integrates seamlessly with AI-driven technologies to enhance the educational experience.

How does OneOS integrate with AI?

OneOS features built-in AI integration for intelligent course recommendations, automated grading assistance, and personalized learning paths. Our platform uses machine learning to optimize student outcomes and educator efficiency.

What institutions use OneOS?

OneOS powers education at multiple institutions including Borough of Manhattan Community College (BMCC), DHL educational partners, and CSGA research programs. We continue to expand partnerships with leading educational organizations.

Is OneOS suitable for large institutions?

Absolutely. OneOS is built to scale from small cohorts to tens of thousands of students. Our infrastructure is designed to handle the demands of large institutions while maintaining performance and reliability.

Can OneOS migrate existing course data?

Yes. We offer comprehensive data migration services from most major LMS platforms. Our team works with you to ensure smooth transitions with minimal disruption to your courses and students.

What about mobile access?

OneOS is fully responsive and optimized for mobile devices. Students can access courses, submit assignments, and participate in discussions from any device, whether on campus or remote.

Pricing & Plans

How is pricing calculated?

Our pricing is based on the number of active learners and features you require. We offer flexible monthly and annual billing options. Visit our pricing page for detailed breakdown or contact our sales team for a custom quote.

Is there a free trial?

Yes! We offer a 14-day free trial with full access to core features. No credit card required to get started. Educators and institutions can explore OneOS risk-free.

What's included in each plan?

Each plan includes course management, student tracking, AI-powered insights, and integrations. Premium plans add advanced analytics, custom branding, dedicated support, and API access. See our pricing page for full details.

Can I upgrade or downgrade anytime?

Yes. You can change your plan at any time. Upgrades take effect immediately, and downgrades apply at your next billing cycle. We'll prorate any differences in your monthly charge.

Do you offer volume discounts?

Absolutely. Institutions with large numbers of students qualify for volume discounts. Contact our sales team to discuss custom pricing tailored to your organization's needs.

What payment methods do you accept?

We accept all major credit cards, bank transfers, and purchase orders for institutions. Annual subscribers receive a 10% discount. Contact us to arrange payment terms that work for your organization.

Getting Started

How do I get started with OneOS?

Start by signing up for a free trial on our website. You'll get instant access to create your first course, invite students, and explore the platform's features. Our onboarding team is available to guide you through the setup.

Do you provide training and support?

Yes. All customers receive access to our help center, video tutorials, and documentation. Premium plans include dedicated onboarding sessions and ongoing support from our education specialists.

What technical requirements are needed?

OneOS is cloud-based—no installation or technical setup required. Simply access it through any modern web browser. All you need is internet connectivity and modern browsers (Chrome, Firefox, Safari, Edge).

How long does implementation take?

Basic implementations can be ready in days. For large institutions with custom configurations and data migrations, we typically complete full rollout within 4-8 weeks depending on scope and complexity.

Can students self-register?

Yes. Instructors can configure open self-enrollment or manage registration codes. Students can register, enroll in courses, and begin learning immediately upon sign-up.

What if I need help with my course?

Our support team is available via email, chat, and phone. Response times vary by plan—premium plans receive priority support within 2 hours. We're here to help you succeed.

Security & Compliance

Is student data secure?

Yes. OneOS uses enterprise-grade encryption, multi-factor authentication, and regular security audits. Your data is stored on secure, redundant servers with automatic backups and disaster recovery.

Are you FERPA compliant?

Yes. OneOS is fully FERPA compliant and meets educational data privacy regulations. We implement strict access controls and maintain detailed audit logs for compliance verification.

Do you have GDPR compliance?

Yes. OneOS is GDPR compliant and supports data residency requirements for European institutions. We provide data processing agreements and maintain privacy-by-design principles throughout our platform.

What security certifications do you hold?

OneOS maintains SOC 2 Type II compliance and undergoes annual third-party security audits. We're committed to maintaining the highest security standards for educational institutions.

How often is OneOS updated?

We release updates continuously with security patches applied immediately. Major features are released quarterly. All updates are fully backward compatible with existing courses and data.

What's your uptime guarantee?

OneOS guarantees 99.9% uptime with redundant infrastructure across multiple data centers. We maintain detailed status pages and provide service credit guarantees in our enterprise agreements.

API & Integrations

Do you have an API?

Yes! OneOS provides a comprehensive REST API for developers and integrators. API access is included in premium plans. Visit our API docs for full technical documentation and examples.

What systems can OneOS integrate with?

OneOS integrates with major platforms including Blackboard, Canvas, Zoom, Google Workspace, Microsoft 365, Slack, and 100+ other education and business tools. Custom integrations are also supported via our API.

Can I integrate with single sign-on (SSO)?

Yes. OneOS supports SAML 2.0 and OAuth 2.0 for seamless SSO integration with your institution's identity management system. This simplifies user management and enhances security.

Is there API rate limiting?

API rate limits depend on your plan. Standard limits are 1,000 requests/hour, but enterprise customers can request higher limits based on their needs. Contact our team to discuss your specific requirements.

Can you build custom integrations?

Absolutely. Our integration team can help build custom connectors to your unique systems. Professional services are available for enterprise customers to ensure seamless connectivity.

Is there webhook support?

Yes. OneOS supports webhooks for real-time event notifications. You can subscribe to course events, student enrollments, grade submissions, and more to trigger actions in external systems.